GENERAL
Endurance Arena Fibre® maintain this website for the purposes of information, education, marketing and communication. The purpose of this statement is to set out how we use personal information that we may obtain from you through this website. All information will be treated confidentially and we are committed to ensuring compliance with data protection or privacy legislation. This site may use various means for visitors to the site to express their interest or request information in respect of Endurance Arena Fibre® products and services. In this regard, personal information is obtained and used by us. By using this website, you consent to the collection and use of this information by us.
We DO NOT give any data to third parties for marketing purposes. We do not sell data. We do not share data unless compelled to do so by law.
WHO WE ARE
We are Endurance Arena Fibre Ltd, Company number 03495884. You can contact us on 01491 714047.
WHAT PERSONAL INFORMATION IS COLLECTED?
You may be asked to provide certain information such as your name, profession, e-mail address, postal address and telephone number.
SECURITY & STORAGE OF DATA
We will store customer information and hold it on databases or other storage media. We take care to keep data secure. We attempt to protect all information you provide to us. However, we cannot guarantee the security of any data so disclosed and you accept the inherent security risks of on-line correspondence and purchases over the Internet. We shall not be liable for any breaches of security unless it is due to our wilful or fraudulent actions or negligence.
HOW IS THE INFORMATION COLLECTED USED?
The information will be used to administer our website services and supply our products and services. We also use the data for market and customer analysis and to review, develop and improve our services. We may contact you either by post, by telephone or by email, as follow-up to your enquiry/request, to answer any questions or to provide our services.
We would like to contact you from time to time about other products and services that may be of interest to you, but we shall only do this should you opt in to receive such information, ie. you specifically agree to receiving occasional marketing and news from us. You will be able to opt-in via our online contact forms, email or if you verbally agree to this over the phone or in person.
WHERE WILL THE INFORMATION BE DISCLOSED OR TRANSFERRED?
We shall not sell, trade or rent your personal information to others. We may provide your information to the following who may use it in accordance with paragraph 2 above:-
- To Employees of Endurance Arena Fibre® to administer any accounts, products and services requested by you now or in the future;
- To anyone as a result of a duty or legal obligation;
- To Endurance Arena Fibre® distributors or business partners;
COOKIES
Cookies are pieces of data that may be sent to the browser on your computer’s hard drive to enable us to provide you with certain features and provide us with information regarding website visits. We may use cookies also to allow us to make the website more user friendly, for example, by saving your password. Most browsers automatically accept cookies but you do not have to accept them. You can usually change your browser to prevent acceptance and you should still be able to enjoy most of the features on this website.
WHAT RIGHTS DO YOU HAVE OVER YOUR DATA?
Under the GDPR your rights are as follows:
the right to be informed
the right of access
the right to rectification
the right to erasure
the right to restrict processing
the right to data portability
the right to object
the right to withdraw consent
To summarise, you can contact us to see what personal data we store about you and how we use it and store it. You can request for any of your details to be changed or removed. If you would like to implement any of the rights above, please contact us. You can read more about your rights in detail here.
You can request to receive a copy of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
ADDITIONAL INFORMATION
Our website is SSL secure (https).
CONTACT INFORMATION
You can contact us by calling 01491 714047 or by using the contact form on our website at endurancearenafibre.co.uk/contact/
WHAT DATA BREACH PROCEDURES WE HAVE IN PLACE
Should we ever be made aware of a data breach, we will inform all affected customers. We will also inform the ICO (Information Commissioner's Office) within the specified 72 hours, if it is likely that there will be a risk to people’s rights and freedoms, for example, if personal data has been stolen or passed on to an unauthorised party.
